Refund policy
Customers have the right to withdraw from the purchase within 7 days after receiving the goods. The cost of return shipping is borne by the customer.
Returned items must be unused, in their original condition and packaging, and protected in the same way as received to prevent damage during transport.
Before returning an item, the customer must fill out and submit the Returns & Complaints Form and send it to info@luneadecor.ch.
In case of damage or defects resulting from shipment, the customer must report the issue within 2 calendar days after receiving the package, attach a photo of the defect and submit the same Returns and Complaints Form to info@luneadecor.ch.
Please note that in both cases returns can only be accepted after the customer submits the Returns and Complaints Form and receives written confirmation from Lunea Decor.
Items returned without prior notice or not in their original, unused condition cannot be accepted.
Reported cases will be reviewed individually and processed as quickly as possible.