Privacy policy

Last updated: November 2, 2025

Lunea Decor operates this store and website (https://www.luneadecor.ch/), including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the "Services"). Lunea Decor is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and protect your personal data when you visit or use our Services. By using and accessing our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your data as described below.

Data Protection
At Lunea Decor, the responsible handling of customer data is a core priority. All personal data is treated as strictly confidential and is neither sold nor passed on to unauthorized third parties. In cooperation with our hosting providers, we strive to protect our databases as best as possible against unauthorized access, loss, misuse, or falsification.

We process personal data for various reasons and for various purposes. Your personal data will almost always be processed when you interact with us or we interact with you. When you access our website, certain data are automatically stored in log files: IP address, date, time, browser request, and general information transmitted about the operating system or browser. This usage data forms the basis for anonymous, statistical evaluations that allow us to identify trends and improve our website and offerings accordingly.

Processing of Personal Data
We process personal data only to the extent necessary to operate our store and fulfill customer orders. This includes information such as your name, contact details, shipping and billing address, email address, and payment information. The data are processed for purposes such as processing and delivering orders, communication related to your order or inquiry, maintaining customer accounts, distribution of promotional materials and newsletters and fulfilling legal and accounting obligations. Providing personal data is voluntary, but without it, we may be unable to process your order or respond to your request.

Data Processing by Third Parties and International Transfers
Our online store is operated using the Shopify platform (Shopify Inc. and its affiliates). Shopify processes personal data required to operate and manage our store, including payment processing, analytics and hosting. Personal data may also be processed by other service providers who support us in operating the website and fulfilling customer orders, such as hosting providers, payment processors, logistics, accounting or marketing service providers. Personal data may be transferred to and processed in countries outside Switzerland. Our website may contain links to external websites or social-media pages. We are not responsible for their content or privacy practices. Please review the privacy policies of those external sites.

Cookies and Analytics
Our website uses cookies to improve functionality and enhance your browsing experience. Cookies are small text files stored on your device by your browser. Most cookies we use are essential for operating the website and ensuring proper functionality. You can manage or delete cookies at any time through your browser settings. Disabling cookies may limit the functionality of some parts of our website. We use Shopify’s built-in analytics tools to understand website usage and improve user experience. 

Communication and Marketing
If you contact us (for example by email), your details are stored for the purpose of processing your inquiry and in case of follow-up questions. If you subscribe to our newsletter, we will use your email address to send you updates about our products, promotions, or special offers. Subscribing is voluntary and can be withdrawn at any time by clicking the unsubscribe link in any newsletter or by contacting us directly. We may occasionally send you information about our products and services if you have explicitly subscribed to our mailing list. You can unsubscribe from such communications at any time.

Security and Data Retention
We strive to protect our databases as best as possible against unauthorized access, loss, misuse, or falsification. Personal data are retained only for as long as necessary to fulfill contractual or legal obligations or for as long as is necessary to achieve the purposes for which they were collected.

Your Rights
You have the right to request information about the personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your data if it is no longer required for the stated purposes and object to certain types of data processing, where applicable. To exercise these rights, please contact us using the contact details below.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or in our data processing practices. The current version published on our website applies.

Contact
For questions about data protection or this Privacy Policy, please contact us at:
Lunea Decor
Email: info@luneadecor.ch
Website: www.luneadecor.ch